Frequently Asked Questions

Overnight parking is allowed in all facilities except the Orange/Elm Lot and the Granite Square Garage. Vehicles are not allowed, however, to be stored in any of our facilities. Generally, storage is defined as any length of time exceeding thirty continuous days.

There is currently a waiting list for Monthly Parking permits at some of our facilities. To apply for a Monthly Parking permit, please email your Name, Address, Email Address, Phone Number, and Facility you are inquiring about to:


Customer cancellation of monthly parking must be made to Park New Haven in writing. Fifty percent of the advance payment will be refunded if notification is received by Park New Haven by the fifteenth of the month. Refund is also contingent on the return of the keycard/hangtag. No refund of parking fees will be issued if notification is made after the fifteenth of the month. Cancellations can be submitted to: keycard@nhparking.com

Mail the card, along with your name, mailing address and customer ID to:

50 Union Avenue
2nd Floor East
New Haven, CT 06519

We will mail a check to you after processing your request.

Facility operating hours vary. Please refer to the landing pages for each facility on this website for details.

Our administrative office is open from 8:30am to 5:00pm, Monday through Friday. It is located at:

50 Union Avenue
2nd Floor East
New Haven, CT 06519

Our main telephone number is 203-946-8936.

In addition to paying for parking at our convenient cashier booths upon exit, select Park New Haven garages are also equipped with Pay on Foot Kiosks, which accept all major credit cards and make paying for your parking faster and even easier.

The following are the kiosk locations inside of each garage:

  • Air Rights Garage- Ground Level (Directly opposite Hospital Entrance Skywalk)
  • Union Station Garage- Ground Level (Left of Elevators)

The Temple Street Garage. Please refer to the Parking Locator for more information. Free shuttle service is provided between the Temple Street Garage and Union Station. The shuttle runs Monday through Friday, from 6am to 10pm.

Amtrak may be reached at 1-800-872-7245.
Metro-North may be reached at 1-800-638-7646.

The City of New Haven Department of Transportation, Traffic & Parking administers on-street parking. Please contact them at 203-946-8075.

Please refer to information on the back of the ticket or call the City of New Haven Department of Transportation, Traffic & Parking at 203-946-8075.

Please contact our parking operations department at 203-946-2241.

This area has been designed to accommodate bicycles only. We cannot allow gas-operated scooters for safety reasons.

Our access gates are not equipped to handle vehicles of this size. For the safety of the operator, we cannot allow motorcycles in our gated facilities.

There is currently a waiting list for monthly parking passes at the Union Station Garage. New passes are assigned on a first-come-first-served basis as space becomes available.

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